Aiken HBA Educational Courses

educational Courses		All courses are NAHB accredited and builders may earn eight (8) Master Builder credits for each class taken. Click here to download Class registration form [PDF]. ••• For more information, email us or Call (803) 641-6863.
CUSTOMER SERVICE Date: Thursday, April 29, 2010 Place: 207 Chime Bell Church Rd, Aiken, SC 29803 Time: 9:00 AM to 5:00 PM Instructor: Andy Barber Fee: Members $225 / Non-Members $250 Designation Credits: CGA, CGB, CGR, Master CSP Continuing Education Credits: CAPS, CGA, CGB, CGR, GMB, CSP, Master CSP, CMP, MIRM	Make your business grow by keeping your clients happy during and after the sale. This course teaches you how to manage every phase of customer interaction from the initial contact through construction, the warranty period, and beyond. Keep your customers satisfied with planning, execution and follow-up of your projects and they’ll be spreading good news about you and your company for a long time to come. As a graduate of this course, you will be able to: • Understand customer expectations and behaviors. • Set appropriate service criteria. • Establish quality standards and communicate them. • Administer the customer service process. • Know your obligations for warranty service and fulfill them. • Enhance your repeat and referral sales.

ESTIMATING FOR BUILDERS & REMODELERS Date: Thursday, May 13, 2010 Place: 207 Chime Bell Church Rd, Aiken, SC 29803 Time: 9:00 AM to 5:00 PM Instructor: Andy Barber Fee: Members $225 / Non-Members $250 Designation Credits: CGA, CGB, CGR Continuing Education Credits: CAPS, CGA, CGB, CGR, GMB, CSP, Master CSP, CMP, MIRM	Learn how to develop winning bids and use estimates as a powerful business management tool. This course for remodelers and small-to-mid volume builders addresses one of the toughest topics in building today – estimating. Topics covered include insurance and profit, quantity takeoff for various materials, labor and equipment productivity issues, and subcontractor bid considerations. Leave with information you can use in your business the very next day. As a graduate of this course, you will be able to: • Create strategies and techniques for developing winning bids, • Select the best way to deal with subcontractor bidding, • Explain how estimates impact your business plan and profitability, • Use quantity takeoff for materials, • Know exactly how insurance impacts your profits.

MARKETING & COMMUNICATIONS STRATEGIES FOR AGING & ACCESSIBILITY (CAPS I) Date: Thursday, July 22, 2010 Place: 207 Chime Bell Church Rd, Aiken, SC 29803 Time: 9:00 AM to 5:00 PM Instructor: Hal Von Nessen Fee: Members $225 / Non-Members $250 Designation Credits: CAPS, CGA, MCSP Continuing Education Credits: Certified Aging-In-Place Specialist (CAPS), Certified Graduate Associate (CGA), Designations, Education, Master Certified New Home Sales Professional (Master CSP)	Millions of Americans are living longer and more active lives. And with their changing lifestyles, maturing Americans are also looking to revitalize their home environments. Identifying these opportunities and developing the skills to interact with 50+ customers can help you grow your business dramatically. Learn best practices in communicating and interacting with this exciting and evolving population, and take advantage of one of the fastest growing market segments in remodeling and related industries. As a graduate of this course, you will be able to: • Explain the three segments within the Aging in Place market that present business opportunities for building professionals • Implement a process for promoting new opportunities for products and services in the Aging in Place market • Enhance your sales process with effective techniques for the Aging in Place market

DESIGN/BUILD SOLUTIONS FOR AGING AND ACCESSIBILITY (CAPS II) Date: Thursday, July 29, 2010 Place: 207 Chime Bell Church Rd, Aiken, SC 29803 Time: 9:00 AM to 5:00 PM Instructor: Hal Von Nessen Fee: Members $225 / Non-Members $250 Designation Credits: CAPS Continuing Education Credits:ASID, CGA, CGB, CGR, GMB	Formerly Home Modifications. The rapid growth of the older adult population of the United States is a huge opportunity for remodelers. As this consumer group expands, more and more are interested in remodeling their home to fit their new lifestyle and abilities. This Certified Aging-in-Place (CAPS) course will help you understand the guidelines and requirements of accessibility, the importance of doing an assessment with input from occupational and physical therapists as well as qualified health care professionals, and the significance of good design in making modifications that can transform a house into a safe, attractive, and comfortable home for life. As a graduate of this course, you will: • Describe the home ownership market as it relates to the three segments of the Aging in Place market • Consider contractual and legal concerns for building professionals providing design solutions to the Aging in Place client • Perform a needs assessment to identify and prioritize the needs, wants, and wishes of the Aging in Place client Recommend specific design solutions for the Aging in Place client • Estimate and schedule the Aging in Place project while regarding special considerations • Identify considerations for executing the job while the client is in residence

PROJECT MANAGEMENT Date: Thursday, August 12, 2010 Place: 207 Chime Bell Church Rd, Aiken, SC 29803 Time: 9:00 AM to 5:00 PM Instructor: Andy Barber Fee: Members $225 / Non-Members $250 Designation Credits: CGA, CGB, CGR Continuing Education Credits:CAPS, CGA, CGB, CGR, GMB, CSP, Master CSP, CMP, MIRM	Millions of Americans are living longer and more active lives. And with their changing lifestyles, maturing Americans are also looking to revitalize their home environments. Identifying these opportunities and developing the skills to interact with 50+ customers can help you grow your business dramatically. Learn best practices in communicating and interacting with this exciting and evolving population, and take advantage of one of the fastest growing market segments in remodeling and related industries. As a graduate of this course, you will be able to: • Explain the three segments within the Aging in Place market that present business opportunities for building professionals • Implement a process for promoting new opportunities for products and services in the Aging in Place market • Enhance your sales process with effective techniques for the Aging in Place market

CONSTRUCTION CONTRACTS AND LAW Date: Thursday, October 21, 2010 Place: 207 Chime Bell Church Rd, Aiken, SC 29803 Time: 9:00 AM to 5:00 PM Instructor: Christine Fortenberry Fee: Members $225 / Non-Members $250 Designation Credits: CGA, CGB, CGR Continuing Education Credits:CAPS, CGA, CGB, CGR, GMB, CSP, Master CSP, CMP, MIRM	Protect your business against legal problems with well-written contracts. Many construction or remodeling companies are too small to hire full-time legal staff so it's important to understand basic contract law. This course provides a step-by-step explanation of how contracts sustain positive customer and supplier relations, provide for resolution of disputes, and minimize the risk of litigation. You will learn about mandatory and optional provisions, warranties, and arbitration procedures. Special emphasis is given to troubleshooting contracts for unfavorable positions. As a graduate of this course, you will be able to: • Identify the basic elements of a contract • Identify the benefits and advantages of written contracts • Define the guiding principles of contract interpretation • Define and distinguish between the different elements of a sales agreement • Identify the risks of building on the customer’s lot • Recognize the differences between construction contracts and sales agreements • Recognize the importance of a mechanic’s lien contract • Identify some of the risks associated with modifying an existing structure on the customer’s lot • Identify the rights and responsibilities of Contractor and Owner during construction • Identify differences between remodeling and other residential construction contracts • Describe the differences between an express and implied warranty • Describe the benefits of written warranties • Understand the importance of identifying independent standards for construction • Describe the steps in a typical warranty claim process • Identify general requirements of a subcontractor agreement • Be aware of special causes and explain when to use each one (conduit, paid if paid, and dragnet clauses) • Establish criteria for hiring a construction lawyer • Discover resources for construction law • Recognize the advantages and disadvantages to: negotiation, mediation, arbitration, and litigation